2023 Trends for Managed Services

Businessman pointing at illustrations of service symbols

The global market for managed services is predicted to grow at a CAGR of 13.4% from 2022 to 2030. This growth is driven by the need to automate work and reduce the impact of the COVID-19 pandemic on businesses. Since the pandemic resulted in travel restrictions and lockdowns, many needed to work remotely and thus turned to automation for their needs. Likewise, even as the economy slowly recovers from the pandemic, the culture of remote work and flexible hours is expected to remain in place. This results in a sustained increase in the demand for managed services across different industries. This is a significant market trend you must be aware of as you continue exploring ways to grow your revenue. The landscape of managed services is ever-changing and evolving. It is important to know the latest developments in managed services to stay ahead of the curve. Here are some trends that you should keep an eye on in 2023:

Digital Transformation in Different Industries

Many businesses are now undertaking digital transformations to stay competitive. Finance, healthcare, manufacturing, retail, food service, education, and entertainment are some of the top industries significantly benefitting from evolving technologies. By digitizing your operations, you can improve efficiency and better meet your customers’ needs. This process involves investing in technology and the necessary services to maintain these technologies. Hence, you can successfully navigate the digital transformation process by hiring managed IT support services. These services can provide the expertise necessary to deploy and maintain complex systems and the continued support needed to keep them running smoothly. As more businesses undertake digital transformations, having IT support will become increasingly essential for ensuring success.

BYOD Policy

More and more businesses are implementing Bring Your Own Device (BYOD) policies as remote and hybrid work setups become more common. With BYOD, employees can use their own devices for work purposes. This can increase productivity and flexibility for employees. There are a few things to consider if your business is thinking of implementing a BYOD policy:

  1. You will need to ensure that your network is secure and that only authorized devices can access company data.
  2. You will need to decide what types of devices will be allowed and what sort of support you will provide for them.
  3. You will need to create clear guidelines for how employees can use their personal devices for work purposes.

Implementing a BYOD policy can be a great way to support employees who work remotely. Still, it is important to do so in a way that protects your company’s data.

Cloud-Based Services

Cloud-based services are becoming increasingly popular among businesses of all sizes. Cloud-based solutions are usually more affordable and scalable than their on-premises counterparts. This is because businesses only have to pay for the resources they use rather than investing in hardware and software upfront. They can also add or remove users as needed without making any changes to their infrastructure. Similarly, cloud-based services can be accessed from anywhere with an internet connection, making it easy for employees to work remotely. As a result, it’s not surprising that more and more businesses are turning to the cloud.

Businessman points at illustration of cloud-based data

Non-Voice Services

Businesses increasingly turn to non-voice services, such as chatbots and digital assistants, to automate routine tasks. These services can help businesses save time and money by handling customer inquiries, making appointments, and performing other tasks that typically require human interaction. In addition, non-voice services can provide a more consistent experience for customers, as they are not reliant on the availability of live agents. But to maintain these services, you must have the right managed services to support them. This can include support for the software used to create chatbots and digital assistants, as well as help with optimizing these services to ensure high performance. As you look for ways to improve efficiency and reduce costs, non-voice services are likely to become even more prevalent.


In today’s digital age, cybersecurity is more important than ever for businesses. With so much work taking place online, there is a greater risk of sensitive information being accessed by cybercriminals. As a result, you must be proactive in protecting your data and systems from attack. Managed service providers can help you with your cybersecurity needs. They can provide expert guidance on the best security solutions for your business and help implement and manage those solutions. In addition, they can monitor your systems for signs of intrusion and quickly respond to any incidents. By enlisting the help of a managed service provider, you can give your business the best possible protection against cyber attacks.

The managed services landscape is constantly changing and evolving. To stay ahead of the curve, it is important to know the latest trends. This would allow you to use and maximize any available technology and services for your business’s growth and for your customers’ benefit.

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